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Our client is a well-established Manufacturing company with 1500 employees working currently with multiple manufacturing plants across the country. Our client encountered several challenges with their IT infrastructure and operations management:
Some of the major challenges faced were:
1. Asset Tracking and Management: Difficulty in tracking and managing IT and operational technology assets spread across multiple locations. Furthermore, inefficient manual processes lead to outdated and inaccurate asset records.
2. Change Management: Lack of visibility into the dependencies and relationships between IT assets, making change management processes risky and error-prone. Also, frequent service disruptions were common instances due to poorly planned changes.
3. Incident and Problem Management: Slow resolution of incidents due to insufficient information about the IT environment. An unidentified root cause leads to repeated incidents.
4. Regulatory Compliance: Challenges in maintaining compliance with industry regulations and standards due to inadequate documentation and traceability.
1. Defining Objectives:
2. Data Model and Governance:
1. Data Collection and Discovery
2. Relationship Mapping
3. Integration With ITSM Process
1. User Training:
2. Continuous Improvement
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